93ok's commitment to responsible gaming
93ok is here to give you the right tools, information, and support so that gaming stays enjoyable and in control at all times.
Why responsible gaming matters
Online betting and casino games are a form of entertainment for many people. But that entertainment stays healthy and enjoyable only when it is done in a controlled and planned way. 93ok believes that every player's mental and financial wellbeing is our highest priority.
Ignoring betting limits can cause financial stress, family problems, and harm to mental health. That is why 93ok has built several self-control features into every active account, so each user can play at their own pace and on their own terms. You can find a detailed explanation of how these tools work in our FAQ.
The minimum age to take part in online betting and casino activities in Bangladesh is 21. When opening an account at 93ok, users must confirm that they meet this age requirement. Minors are strictly prohibited from opening accounts, and doing so is a clear violation of our Terms and Conditions.
If you see someone you know who is a minor playing, or if you suspect unauthorised access to your account, contact our 24/7 support team immediately. Keeping devices and passwords secure from children and teenagers is every family's responsibility.
The core principle of responsible gaming is this — winning is not the only goal; enjoying the game is what matters. Placing repeated bets after a loss in the hope of recovering lost money is a sign of an unhealthy mindset. If such a tendency appears, taking a break is advisable, and seeking professional help when needed is the right decision.
Self-control tools and features
Setting deposit limits
Set a fixed deposit limit — daily, weekly, or monthly. Once this limit is reached, the system will automatically stop accepting further deposits.
Time-out
Take a temporary break from your account for anywhere between one day and six weeks. During the break, logging in or placing bets will not be possible.
Self-Exclusion
Use long-term self-exclusion to keep your account fully closed for at least six months. During this period, no login will be possible and no promotional messages will be sent.
Betting history review
Log in to your account at any time to view your betting history, deposits, and withdrawals. Keep track of your spending and adjust your decisions as needed.
Live support chat
Contact our 24/7 live chat to set your limits or self-exclusion, or to get support. Assistance is available in both Bengali and English.
Account security check
Use a strong password and security question to prevent other people in your household — especially minors — from accessing your account.
How to recognise warning signs
If you notice any of the following habits in yourself or someone close to you, they may be signs of problematic gaming.
- Continuing to play repeatedly to recover lost money and being unable to stop.
- Hiding betting habits from family or friends.
- Spending money needed for personal or family needs on betting.
- Feeling anxious, angry, or restless when unable to bet.
- Spending most of your time on gaming at the expense of work, studies, or social responsibilities.
- Trying to reduce the amount of betting but failing to do so.
- Viewing betting as a way to solve financial problems.
If one or more of the above applies to you, the first step to helping yourself is to acknowledge it. You can learn more about our values and commitments on the 93ok About Us page. And remember — asking for help is never a sign of weakness.
Ways to get support
93ok live chat support
Our live chat support team is active seven days a week, twenty-four hours a day. Speak directly with them about any concerns related to gaming or to set up self-exclusion.
Contact by email
Write to our support email for anything related to responsible gaming, setting limits, or submitting a self-exclusion request.
Support from family and trusted people
Talk openly with the people close to you. A family member or trusted friend is often the first to notice signs of problematic gaming and can help at the right time.
Professional mental health counselling
Problematic betting behaviour can be addressed effectively with the help of a mental health professional. Various government and private mental health centres and counselling services are available in Bangladesh. Seeking help from a professional counsellor is a completely normal and effective step.
Support groups and community
There are many people who have faced the same kind of challenges and have successfully made changes. Joining a support group gives you the chance to share experiences and learn from others. Local social welfare organisations provide this kind of support.
93ok's commitment to responsibility
As a platform, 93ok is not only interested in providing entertainment — we want to ensure that every user can play in a safe and balanced environment. Our Privacy Policy explains how personal information is kept secure and how self-exclusion or account closure requests are processed.
Before playing, always ask yourself: Am I playing within my means? Do I have a set time limit? Will I be able to stay calm if I lose? If the answer to any of these questions is "no", taking a break is the right decision.
- Minors are blocked from access through account verification.
- Self-exclusion requests are acted on promptly once received.
- No marketing messages or promotions are sent to self-excluded accounts.
- The support team is trained to give responsible gaming guidance in Bengali.
- All payment and betting activity is secured through encryption.
- Betting limits can be lowered at any time at the player's request.