93ok Privacy Policy

Last updated: January 2025

1. Introduction and Scope

This privacy policy applies to the 93ok platform's website, mobile application, and all related services. When you register on 93ok, use our services, or contact us, you are considered to have voluntarily accepted the terms of this policy.

93ok places the highest priority on the privacy of users' personal information. Reading this policy alongside our Terms and Conditions will give you a full understanding of the contractual framework for using the platform. Together, both documents define the rights and responsibilities between you and 93ok.

This policy has been prepared with Bangladeshi users in mind. 93ok handles each user's personal information with care in accordance with applicable data protection regulations.

2. Information We Collect

93ok collects two types of information — what you provide directly and what is generated automatically while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• National ID or passport details (for identity verification)
• Transaction history and deposit/withdrawal records

2.2 Information Collected Automatically

• IP address and device type
• Browser version and operating system
• Site access time, page visit patterns, and session duration
• Gaming history and logs related to betting activity
• Referral source and traffic analytics data

3. How We Collect Information

93ok collects information in the following ways:

• Registration form: Details you provide when creating an account.
• Transaction process: Information received from payment gateways during deposits or withdrawals.
• Cookies and web beacons: Technologies used to analyse site usage behaviour.
• Customer service contact: What you share with us via live chat or email.
• Third-party verification providers: Through KYC service providers to confirm identity and age.

4. How We Use Your Information

Collected information is used only for specific and legitimate purposes:

• To create, manage, and secure your account
• To process deposits and withdrawals
• To verify eligibility for bonuses, cashback, and VIP benefits
• To prevent fraud, money laundering, and unauthorised access
• To improve customer service quality and resolve issues
• To notify you of relevant offers and updates (subject to your consent)
• To measure site performance and improve the user experience

93ok never sells your information to commercial advertisers.

5. Sharing Information with Third Parties

In certain circumstances, 93ok may share necessary information with trusted third parties:

5.1 Payment Processors

Financial information required to complete transactions is shared with payment services such as bKash, Nagad, Rocket, Upay, and bank transfers. These partners are limited strictly to processing transactions.

5.2 Technology and Security Service Providers

We work with technology infrastructure, cloud storage, and cybersecurity specialists to operate the platform securely. These partners work under strict confidentiality agreements.

5.3 Requests from Authorities

Information may be disclosed in response to legal obligations, court orders, or legitimate requests from government authorities. In such cases, 93ok provides only the minimum information necessary.

6. Cookies and Tracking Technologies

Cookies are used on the 93ok website. Cookies are small text files stored on your device that improve the site's functionality and your experience.

• Essential cookies: Required to maintain your login state and ensure security.
• Functional cookies: Remember your language preference and personalised settings.
• Analytics cookies: Collect anonymous statistics to understand user behaviour.

You can control cookies through your browser settings, but disabling certain essential cookies may affect the core functionality of the site.

7. Data Storage and Security

Your information is stored on secure servers. 93ok applies industry-standard security measures:

• SSL encryption: Data transfers are secured using SSL technology on every page of the site.
• Two-step verification: OTP and password verification apply when accessing your account.
• Restricted access: Only authorised staff are permitted to access user information.
• Regular security audits: System audits are conducted regularly by third-party security specialists.

Even after an account is closed or deactivated, certain information may be retained for a set period to meet legal obligations and resolve disputes. Once the retention period ends, the information is securely deleted.

8. User Rights

Every user registered on 93ok has the following rights regarding their information:

8.1 Right to Access

You may request at any time to know what information is stored in your account. 93ok is required to provide that information within a set timeframe.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may apply to have it corrected. Changes to your name, email, or mobile number will require an identity verification step.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing transactions, some information may not be immediately removable.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. However, messages related to account security and transactions will always be sent.

To exercise these rights, contact us via 24/7 live chat or by email. You can also find answers to common account management questions in the FAQ section.

9. Protection of Minors

93ok strictly prohibits anyone under the age of 21 (21+) from participating on the platform. Age is verified at registration, and additional identity documents may be requested in cases of doubt. Any information found to have been collected from a minor, knowingly or unknowingly, is deleted immediately.

Protection of minors is given the highest importance as part of our commitment to responsible gaming. Detailed guidance on this can be found in the Responsible Gaming section.

10. Changes to This Policy

93ok may update this privacy policy from time to time due to an expansion of services or changes in applicable regulations. If there are significant changes, you will be notified via your registered email or through a notice on the site.

Continued use of the site after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly. The date of each update will be clearly stated at the top of the page.

11. Contact

If you have any questions or concerns about this privacy policy, please contact the 93ok customer service team:

• Live chat: Support is available in Bengali and English seven days a week, twenty-four hours a day.
• Email: [email protected]

Our team will respond promptly to any request regarding data protection, account information, or clarification of this policy.